Privacy and Cookie Policy
Last updated on 31 August 2020Privacy Policy
This privacy policy explains how Master Oh uses any personal information we collect about you.
What information do we collect about you?
We collect information about you when you register with us, attend a treatment or a class. As part of this, we also collect information when you voluntarily complete energy surveys, provide feedback, participate in events.
Why do we collect this information?
Data Protection law says that Master Oh is allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:
- When it is in our legitimate interest, or
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we have detailed what it is below:
What we use your personal information for |
Our reasons |
Our legitimate interests |
|
To carry out marketing activities through an enewsletter keeping you informed of offers, recipes, class times, talks, introductory workshops etc |
Consent |
N/A |
|
Keeping you informed of your booking details classes and treatments, confirmations, changes to times |
Legitimate interest |
Being efficient about how we fulfil our appointments |
|
Keeping you informed of centre opening hours and timetable |
Legitimate interest |
Being efficient about how we fulfil our appointments |
|
Keeping you informed of fundraising events |
Consent |
N/A |
|
Fulfilling membership obligations e.g. invitations to member workshops, member talks and volunteering opportunities for members. |
Legitimate interest |
Complying with membership requirements |
|
Keeping up to date health information |
Legitimate interest |
Providing the appropriate treatment |
How will we use the information?
We collect information about you to process your bookings and manage your treatments and/or classes and if you agree to email you about other products and services we think may be of interest to you.
Master Oh will not share your information for marketing purposes with third party companies other than for transactional processing.
Your name and contact details
How we use your name & contact details |
Why? |
|
Confirm appointments and classes |
We’ve got to do this to perform our contract with you |
|
Send you service messages by text, e-mail or by phone |
We’ve got to do this to perform our contract with you |
|
Sending you information by email, SMS, or post, about treatments, classes and services |
To keep you up to date. We only send this with your permission |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Master Oh – unfortunate, but absolutely essential |
Your date of birth information
How we use your date of birth information |
Why? |
|
Assess general health |
To understand general health, stress and energy levels to provide the most appropriate treatment |
Your occupation information
How we use your occupation information |
Why? |
|
To provide the best treatment for your needs |
To understand the root of your stress levels and assess energy levels to provide the most appropriate treatment |
Your general health information
How we use your general health information |
Why? |
|
To provide the best treatment for your needs |
To understand your general health and to be able to provide the most appropriate treatment. To provide necessary follow up treatments. |
Your immediate family information
How we use your immediate family information |
Why? |
|
Applicable only for Ancestor Healing programme |
To tailor and Ancestor Healing programme appropriate for you. |
Your payment information
(Card number, expiry date, security/CVV code). We don’t store these details.
How we use your payment information |
Why? |
|
Take payment, give refunds, process vouchers, keep a record of deposits |
We’ve got to do this to perform our contract with you |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Master Oh |
Your contact history with us
What you’ve said to us — for example, during treatments, in classes, over the phone
How we use your contact history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you, so you receive the best service from us |
|
Tailor treatments, classes and training |
Adapting treatments, classes and training to your needs and motivations |
Purchase and attendance history
How we use your purchase and attendance history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want |
|
Finding out which centre, exhibition you attended |
To ensure you are provided with options within close proximity |
|
Payment record |
We need to know you have paid to be able to approve your membership and provide you with your membership benefits |
Marketing
We would like to send you information about our services by email that may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you If you no longer wish to be contacted for marketing purposes, please click here or email [email protected]
How long do we keep hold of your information
We hold on to your information for as long as is needed to be able to provide the services to you, or for as long as is necessary to provide trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
You have many rights concerning your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can also do through ‘unsubscribe’options, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office (www.ico.org.uk) or in Europe, the EDPS https://edps.europa.eu
If you would like a copy of some or all of your personal information, please email [email protected] or write to us at the following address:
Master Oh
1st Floor
47–50 Margaret Street
W1W 8SB
London
UNITED KINGDOM
We may make a small charge for this service.
Other websites
Should our website contain links to other websites, this privacy policy only applies to our website so when you link to other websites you should read their own privacy policies
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 10 June 2020.
Cookie Policy
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by websites in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the Website owner are called "first party cookies". Cookies set by parties other than the Website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other Websites.
What cookies do we use?
Other tracking information such as web beacons
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites, performed a specific action such as a registration of purchase online or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Information Collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. We may use cookies to monitor your browsing and purchasing behaviour.
Most cookies expire after 30 days however some may last for 180 days.
How Do I Control Cookies?
If you choose to reject or disable cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Contact Us
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
If you have any questions or comments about this Cookie Policy, including requests to access or modify the use of your personal data, you can contact our Data Protection Officer by emailing [email protected]. For other general queries, Master Oh can be contacted via the contact section on the Website or by writing to our registered address.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email: [email protected]
Address:
Master Oh
1st Floor
47–50 Margaret Street
W1W 8SB
London
UNITED KINGDOM